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How long does it take for the refund to reach to my bank account?

July 22, 2018
Payment FAQ

Paypal Refunds Refunds issued via Paypal will appear in your balance instantly. Credit Card Refunds Once we have confirmed that your refund has been processed please allow 5-7 business days for your refund to show up. Here is the information from our payment processor’s website: “We submit any refund you make to your customer’s bank […]

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What payment methods do you accept?

July 22, 2018
Payment FAQ

We accept all major credit cards and Paypal. Our checkout system uses SSL security making it 100% safe to shop through our store!

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Why does the currency switch to USD at checkout?

July 22, 2018
Payment FAQ

Currently, our shopping cart software only allows checkouts in one currency. Because we are based in the US, our sales are made in USD. We have added a currency converter to our site to show your local currency on the product pages, but when you go to checkout, it will always be changed to USD. […]

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What does “Free + Shipping” mean?

July 22, 2018
Shopping FAQ

Free + Shipping means the cost of the ‘Free + Shipping’ items is $0.00. We do ask that you help to cover the cost of shipping for these items. You are still getting a huge discount overall most of these items are normally priced at $20 or more.

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How do I remove or edit items in my cart?

July 22, 2018
Shopping FAQ

Remove an Item To remove an item from your cart, you can go to your shopping cart page here, and click the red ‘X’ to the left of the product image.   Change the Quantity To change the quantity of an item in your cart simply change the number under quantity and click ‘UPDATE CART’ at […]

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What Ring Size Am I?

July 22, 2018
Shopping FAQ

Interested in buying one of our rings? Be sure to refer to the guide below to make sure you get the right size. All of our rings are listed in US Ring Sizes. How to Measure To choose the correct size for you measure your body as follows

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Can you guarantee delivery before a certain date?

July 22, 2018
Uncategorized

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. Please buy a month in advance. Otherwise, there is a risk of the item not arriving on time. We are not held responsible for items that do not […]

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Where do your items ship from?

July 22, 2018
Shipping FAQ

We are a global online retailer. This means our products are sourced directly from suppliers and artists all over the world. This is why we are able to offer such great pricing. Most of our suppliers are located in Asia. In addition, we are starting to bring on US-based suppliers to allow for faster shipping for […]

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Do you ship to my country and what are the shipping rates?

July 22, 2018
Shipping FAQ

We only ship to the USA, Canada, and the UK at this time. The exact shipping rate may change based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our primary goal is always to deliver your items in a timely and […]

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Why does my tracking link say ‘Expired’?

July 22, 2018
Shipping FAQ

This could be due to a number of different reasons. Most of the time this is simply an error with our tracking system and we can quickly re-track your package for you. If your tracking link says ‘Expired’, please contact us here and we will take care of you.

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