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Shipping FAQ

(6)

Where do your items ship from?

July 22, 2018
Shipping FAQ

We are a global online retailer. This means our products are sourced directly from suppliers and artists all over the world. This is why we are able to offer such great pricing. Most of our suppliers are located in Asia. In addition, we are starting to bring on US-based suppliers to allow for faster shipping for […]

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Do you ship to my country and what are the shipping rates?

July 22, 2018
Shipping FAQ

We only ship to the USA, Canada, and the UK at this time. The exact shipping rate may change based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our primary goal is always to deliver your items in a timely and […]

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Why does my tracking link say ‘Expired’?

July 22, 2018
Shipping FAQ

This could be due to a number of different reasons. Most of the time this is simply an error with our tracking system and we can quickly re-track your package for you. If your tracking link says ‘Expired’, please contact us here and we will take care of you.

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Why did I only receive part of my order?

July 22, 2018
Shipping FAQ

Not to worry, your items had to be shipped separately. We work with different artists and manufacturers worldwide, and your order more than likely contains products from more than one different supplier. If you have any questions about your specific order, feel free to open a support ticket here.

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How do I track my order?

July 22, 2018
Shipping FAQ

We use a service called AfterShip to track all of our order deliveries. If you have your tracking number (it should be listed on your order details page), you can click the button below and enter the tracking number to get the last known location of your package.

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How long will it take for my order to arrive?

July 22, 2018
Shipping FAQ

Due to the fact that these products are sourced and shipped internationally from suppliers all over the world, shipping times for your order may vary. Please keep in mind, that this is the reason we are able to offer such great prices on our products. If you live in the US, your package will be shipped […]

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