Go Back to Shop All CategoriesPayment FAQShipping FAQShopping FAQUncategorized

Why does my tracking link say ‘Expired’?

by Marie
Jul 22, 2018
Shipping FAQ

This could be due to a number of different reasons.

Most of the time this is simply an error with our tracking system and we can quickly re-track your package for you. If your tracking link says ‘Expired’, please contact us here and we will take care of you.

Why did I only receive part of my order?

Jul 22, 2018
Shipping FAQ

Not to worry, your items had to be shipped separately. We work with different artists and manufacturers worldwide, and your order more than likely contains products from more than one different supplier. If you have any questions about your specific order, feel free to open a support ticket here.

Previous

Do you ship to my country and what are the shipping rates?

Jul 22, 2018
Shipping FAQ

We only ship to the USA, Canada, and the UK at this time. The exact shipping rate may change based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our primary goal is always to deliver your items in a timely and...

Next
Further reading

Where do your items ship from?

Jul 22, 2018
Shipping FAQ

We are a global online retailer. This means our products are sourced directly from suppliers and artists all over the world. This is why we are able to offer such great pricing. Most of our suppliers are located in Asia. In addition, we are starting to bring on US-based suppliers to allow for faster shipping for […]

Read More

Do you ship to my country and what are the shipping rates?

Jul 22, 2018
Shipping FAQ

We only ship to the USA, Canada, and the UK at this time. The exact shipping rate may change based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our primary goal is always to deliver your items in a timely and […]

Read More

Why did I only receive part of my order?

Jul 22, 2018
Shipping FAQ

Not to worry, your items had to be shipped separately. We work with different artists and manufacturers worldwide, and your order more than likely contains products from more than one different supplier. If you have any questions about your specific order, feel free to open a support ticket here.

Read More